In this training we teach people on the capacity for understanding their feelings and the feelings of others for managing themselves and their relationships in the workplace. Most of the glitches we encounter in communication in the workplace come from our models of the world and this paradigm has been influenced by our upbringing, significant emotional experiences and our environments. We help people discover the effect these factors have had on their display of emotions and we teach them how to gain awareness, master and be in charge of their emotions so as to effectively achieve the goals of the institution.