Customer Service is the LEAST expectation of customers from service providers. We do not believe in equipping people to operate at the bottom hence our service intervention is one that empowers staff to deliver WOW service. WOW within our institution is a culture; it is our Way Of Work. We infuse a desire within your staff to deliver exceptional service as the status quo. More often than not, the reason most staff give ordinary service is because they have not been taught how to intentionally aim to surpass the customer’s expectation. Rarely do staff aim to serve customers in such a way that elicits extra-ordinary expressions of praise. Over a period of 3 Days and using role plays, scenarios, videos and highly engaging slide driven presentations, your staff will return with the zeal and expertise to win the heart of your customers and prospects.